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Subscriptions
How subscriptions work on shookout — product subscriptions, Shookout Pro, renewals, and cancellation
Types of subscriptions on shookout
There are two types of subscriptions on shookout — product subscriptions sold by sellers, and the Shookout Pro platform subscription.
- Access to the current version while subscription is active
- Renewal period set by the seller (e.g. 6 or 12 months)
- Must renew to download new versions after period ends
- Cancel at any time
- Profile Theme and Away Status
- Auto-Reply and Quick Replies
- Expanded My Library storage
- Managed in My Account → Shookout Pro
Product pricing models
When a seller lists a product, they choose one of three pricing models. As a buyer, you see which model applies before purchasing.
- No payment required
- Access to all versions
- Permanent — no renewal needed
- Single payment
- All future versions included
- No renewal required
- Permanent access
- Access while subscription is active
- Must renew to download new versions
- Renewal period set by seller (months)
- Cancel anytime
ℹ️ One-time vs Subscription: With a one-time purchase, all future versions are included automatically — you never pay again. With a subscription, you must renew after the period expires to continue downloading new versions. Existing downloads are yours to keep regardless.
How renewals work
When a seller uses the Subscription model, they specify a renewal period in months and a renewal price. Here is what happens:
Files you have already downloaded are yours permanently regardless of subscription status. You only need an active subscription to download new versions.
Managing your subscriptions
View and manage all your active and expired subscriptions in one place.
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Go to My PurchasesOpen My Purchases from the user menu. Products with a subscription model show their renewal status — Active, Expired, or Expiry date.
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Check subscription statusEach subscription product shows: product name, purchase date, renewal period, next renewal date (or expiry date), and renewal price.
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Renew or manageClick on the product to open the order page. From there you can renew the subscription or view the full purchase details.
Cancellation and expiry
ℹ️ How cancellation works: Product subscriptions on shookout do not auto-renew by default — the subscription simply expires at the end of the period. You choose whether to renew or not. There is no automatic charge.
The exception is PayPal Subscriptions. If a seller offers PayPal as a recurring billing option, your subscription is managed through PayPal's billing agreement:
PayPal Subscriptions: If your purchase has an associated PayPal Subscription, it cannot be modified, cancelled, or transferred through shookout unless the PayPal Subscription is cancelled first. To cancel, go to your PayPal account → Payments → Manage automatic payments → find the shookout subscription and cancel it there.
What happens when a subscription expires
- Files already downloaded — remain yours permanently
- Downloading new versions — not available until you renew
- Old versions — still accessible from My Purchases
- Renewing later — you can renew at any time, no penalty for letting it lapse
Shookout Pro subscription
Shookout Pro is the platform's own subscription — separate from any product you purchase. It unlocks premium features for your shookout account.
Managing Shookout Pro
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Open My Account → Shookout ProClick your avatar → My Account → Shookout Pro. Here you see your subscription status, renewal date, and plan details.
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Manage or cancelYou can cancel the Pro subscription at any time. Access to Pro features continues until the end of the paid period.
Full details and pricing: shookout.com/premium
Frequently Asked Questions
The product page shows the pricing model before you buy. If it says Subscription with a renewal period and price, it requires renewal to access new versions. One-time purchases are clearly marked and include all future versions with no renewal.
No — product subscriptions on shookout do not auto-renew automatically. The subscription simply expires and you choose whether to renew. The only exception is if the seller uses PayPal recurring billing, in which case your PayPal billing agreement will continue until you cancel it in your PayPal account.
Yes — files you have already downloaded are yours permanently. An expired subscription only prevents you from downloading new versions published after expiry. Anything in your My Purchases remains accessible.
Log in to your PayPal account → go to Settings → Payments → Manage automatic payments → find the shookout subscription → click Cancel. Once cancelled in PayPal, your subscription will not renew. Contact support if you need help.
Shookout Pro is a subscription to the platform — it unlocks premium account features (Profile Theme, Quick Replies, etc.). A product subscription is purchased from a seller for a specific product and covers access to that product's updates. They are completely independent.
Refer to the Refund Policy for full details. Generally, if the product was not accessed or downloaded and you request a refund shortly after purchase, we will review it individually. Renewals are generally non-refundable once the new period has started.
Yes. All payments are processed by Stripe (PCI DSS Level 1). Your card details are stored securely by Stripe — never on shookout servers. If you used PayPal, your payment details are managed by PayPal.
Questions about a subscription?
Contact support with your order number and we'll help.
Contact Support