Refunds
How to get a refund on shookout.com — refund policy, timelines, request processest and that do if refund delayed
Policy refunds
Important to understand:
- Digital products are generally non-refundable under consumer protection law once you have received access to files
- Exceptions: Technical problems, non-compliance description, fraud seller
- Request deadline: 14 days from purchase date (for quality requests)
- Processing term: 3-10 business days after approval
When is a refund possible?
When is a refund NOT possible?
we We do NOT refund in the following cases:
- "Changed my mind": Simply didn't like it or changed your mind after purchase
- "Didn't fit": Product doesn't suit your purposes, but matches the description
- "Found cheaper": Found a similar product cheaper elsewhere
- "Bought accidentally": Accidentally clicked "Buy" (if you already downloaded the files)
- "Don't know how to use": Don't know how to use the product or lack the skills
- Passed >14 days: More than 14 days have passed since purchase without valid reasons
Types refunds
how request refund
Step-by-step process for submitting a refund request:
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Try to resolve the issue with the sellerGo to My purchases → Find the product → Click "Contact the seller" → Describe the problem. 70% of conflicts are resolved on this stage without refund.
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Open refund requestMy purchases → Select product → "Request refund" → Select refund reason → Describe the problem in detail (minimum 100 characters).
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Attach evidenceUpload screenshots of problems, error logs, bug demonstration video. The more evidence — the betterhe more above chances of approval. Maximum 10 files, 50 MB each.
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Wait for seller responseSeller has 3 days to respond. They can: approve refund (money returned automatically), or decline (will open a dispute),, offer solution problems.
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If the seller declined — open a disputeClick "Open dispute" → Add additional arguments → shookout.com moderation will review both sidesview both sides → Solution within the period of 5-10 business days.
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Get refundAfter refund approval, money will return to the same card/account used for payment. Bank cardds — 3-10 days, PayPal — 1-3 days, cryptocurrency — 1-24 hours.
Tip: Always start with friendly communication with the seller. Most sellers are ready to help and solve the problem without official refund. Save friendly tone — this increases chances on full outcome.
⏱️Refund terms
ℹ️ Total: The full refund cycle takes from 3 to 20 days depending on the refund method and bank processing speedork bank. Automatic refunds — faster (1-3 days), disputes — longer (10-20 days).
Terms by payment method
| Payment method | Processing shookout.com | Processing provider | Crediting | Total |
|---|---|---|---|---|
| Bank card (Visa/MC) | 1-2 days | 1-2 days | 3-10 days | 5-14 days |
| PayPal | 1-2 days | Instantly | 1-3 days | 2-5 days |
| Apple Pay / Google Pay | 1-2 days | 1-2 days | 3-10 days | 5-14 days |
| Cryptocurrency (BTC/ETH) | 1-2 days | 10-60 minutes | Instantly | 1-3 days |
| Cryptocurrency (USDT/USDC) | 1-2 days | 2-10 minutes | Instantly | 1-3 days |
| Regional methods | 1-2 days | 2-5 days | 3-7 days | 6-14 days |
Warning: Terms are in business days (Monday–Friday). Weekends and holidays are not counted. If request in Friday — first business day will be Monday.
Partial refund
In some cases a partial refund is possible:
When is a partial refund possible?
- Incomplete package: Received only part of the promised files
- Partial defect: Some files are damaged but others work
- Agreement with those with sales over $1,000e. Use "Forgot password?" to reset ithe seller: Seller offers a discount instead of full refund
- Compensation for inconvenience: Product works, but with problems
How do I request a partial refund?
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Contact the sellerWrite to the seller and offer a partial refund as a compromise. Specify the desired amountnt and again.
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Agree on the amountAgree on a fair refund amount. For example, 50% if half the files don't work, 20% ifis minor problems.
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Seller initiates refundSeller creates a partial refund in the control panel for the agreed amount. Money will be returnedurn automatically.
Advantages partial refund: Faster than full refund (no disputes), you keep access to the product, seller keeps part of paymentyment income. Win-win situation!
that do if refund delayed
If more time has passed than specified in the timelines:
Check refund status
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Go to "My Purchases"Find the product → Check refund status. Statuses: "Requested", "Approved", "Processing", "Completed"Complete"completed", "Rejected".
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Check emailCheck your email (including spam) → There should be emails about each stage of the refund. If no emailso — problem with delivery notifications.
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Check bank statement bankOpen banking app → Transaction history → Look for refund (may be marked as "REFUND" or "Refund" shookout.com").
If the refund is stuck
Refund may be delayed for the following reasons:
- Bank processes slower than usual: Some banks delay refunds up to 10-14 days. Call your bank for clarification.
- Card blocked or expired: If the card is inactive, the refund will not go through. Contact support to change payment details.
- Technical failure of the payment system: Rarely, but Stripe/PayPal do have outages. They are resolved within 1-3 days automatically.
- Weekdays and holidays: Banks do not process refunds on weekends. Count business days only.
When to contact support
Write to to support if:
- Passed more 14 days from the moment of approval refund for bank cards
- Passed more 5 days for PayPal
- Passed more 3 days for cryptocurrency
- Refund status "Completed" but money not received
- Received a partial refund instead of full (without agreement)
ℹ️ When contacting support, specify: Transaction ID, purchase date, refund request date, current refund status, bank statement bank screenshots for last 14 days. this will speed up solution problems.
Chargeback (dispute via bank)
Chargeback is the last resort when all other methods have failed.
When use Chargeback?
Use Chargeback ONLY in extreme cases:
- Fraud: Seller disappeared, doesn't respond, product is an obvious fake
- We do not respond: Our support doesn't respond for more than 7 days (extremely rare)
- Dispute lost unfairly: You are certain the decision was wrong
- Unauthorized transaction: Card stolen, you didn't make the purchase
How to submit a Chargeback?
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Call your bankContact your bank → Say: "I want to dispute a transaction" (dispute a charge) → Specify date, amount, name store (shookout.com).
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Fill in the dispute formBank will send a form (usually by email or in the app) → Describe the problem → Attach all evidence and correspondence, screenshots, receipts.
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Wait for provisional refundbank can return money temporarily (provisional credit) in the period of 1-5 days, while goes investigation.
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InvestigationBank requests evidence from us → we provide our version of events → bank makes a final decision (resolution) (30-90 days).
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Final decisionIf bank sides with you — refund becomes permanent. If not — temporary refund is cancelled,money are cancelled back.
Chargeback consequences for your account:
- If the Chargeback is deemed unjustified — your account may be blocked
- You may be added to the payment systems blacklist
- Seller may file a counterclaim and demand compensation
- Always try to resolve the issue through us before Chargeback!
Frequently asked questions
No, according to consumer protection law digital goods are non-refundable simply because you changed your mind or didn't like the product. Refunds are only possible for technical issues, description mismatch, or fraud.
you can request refund within the period of 14 days from the time of purchase for quality or non-compliance reasons. For technical problems (double charge, not received product) term not limited, but better contact form immediately.
Yes, the refund always goes to the same payment method you used. Bank card → to the same card card, PayPal → in PayPal balance, cryptocurrency → on that same wallet. Change method refund impossible for security reasons.
If the card is inactive, the refund will still go through — the bank will credit money to the account linked to this card. if card was closed fully — write to to support, we we will find alternative method refund (bank transfer).
Yes, while refund is not approved — you can cancel the request at any time. Go to "My Purchases"es" → Find refund → "Cancel request". after approval refund cancel its impossible.
After refund, access to the product is blocked — you can no longer download files. Alreadyready downloaded files remain you, but legally you not have rights their use. Product disappears from section "My Purchases".
Depends from seller. Some sellers allow partial refund (for example, return 1 from 5 products in package). Discuss this with the seller. if seller not agreed — the entire package will be refunded.
No, refund requests do not affect your reputation as a buyer. This is confidential informationation between you, by the seller and shookout.com. only through abuse of refunds (>50% purchases) can leads to restrictions account.
Yes! Even if the product or seller no longer exists on the platform — you can still request a refund request in the period of 14 days. In such a case, the dispute is reviewed directly moderation shookout.com without participation seller.
Yes, with a full refund you get back the entire amount, including our commission for verification for the verification process and the payment system fee. Exception: your bank's currency conversion fee is not refunded (this is the bank's fee, not ours).
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