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File Downloads
How to access and download your purchased files on shookout
Where to find your downloads
All your purchased products are available in My Purchases — permanently, with no expiry. You can re-download any file at any time, even years after purchase.
How to download — step by step
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Sign in to shookoutGo to shookout.com and sign in to your account.
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Open My PurchasesClick your avatar in the top navigation → select My Purchases. You will see a list of all purchased products.
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Find the productLocate the product you want to download. Use search or scroll through the list.
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Click DownloadClick the Download button next to the file you need. For products with multiple files, each file has its own download button.
Tip: Add noreply@shookout.com to your contacts so purchase emails don't land in spam.
What's inside the download
Each product download page shows:
- Product name and current version
- File list — all available files with name, size, and format
- Download button for each file separately
- Release notes — what changed in the latest version
- Documentation — README or instructions if the seller included them
Common file types
- .zip / .rar / .7z — compressed archives (most common)
- .pdf — documents, guides, templates
- .psd / .ai / .sketch / .fig — design source files
- .mp4 / .mov — video files
- .ttf / .otf / .woff — fonts
Frequently Asked Questions
Yes — file access is permanent. All your purchases stay in My Purchases indefinitely. You can download any file at any time.
Email links expire after 30 days for security reasons. Sign in to My Purchases and download directly from there — this always works regardless of when you purchased.
Wait 5–10 minutes and refresh. If it still doesn't appear, contact support with your Transaction ID — we'll verify and grant access manually.
For one-time purchases, all future versions are included — when the seller publishes an update, it appears automatically in My Purchases. For subscription products, you need an active subscription to download new versions.
Make sure you have the correct software to open the file format. If the archive is corrupted, try downloading again. If it still doesn't work, contact the seller via their product page or open a support ticket.