Invoices and Receipts

Receipt vs Invoice

Finding your orders

All your purchases are in Order History, accessible from My Account.

1. Open My Account
   Click your avatar in the top navigation bar to open the user menu, then select My Account.
2. Go to Order History
   In My Account, select Order History. You will see a list of all your orders with order number, date, product, and amount.
3. Open an order
   Click on any order to open the order detail page at shookout.com/clients/orders/{order-number}/. This is where you can view the full breakdown and print the invoice.

Printing an invoice

Each order has a Print Invoice button in the top right corner of the order page. This generates a print-ready invoice with the full order details.

1. Open the order
   Go to My Account → Order History and click on the order you need an invoice for.
2. Click Print Invoice
   Click the Print Invoice button in the top right corner of the order page. Your browser's print dialog will open.
3. Print or save as PDF
   In the print dialog, choose your printer — or select Save as PDF (available in Chrome, Firefox, Edge, and Safari) to save a digital copy of the invoice.

Adding a PO number

If your company requires a Purchase Order (PO) number on invoices, you can add it directly from the order page.

1. Open the order
   Go to My Account → Order History and open the relevant order.
2. Click Add PO number
   Click Add PO number — found below the Print Invoice button in the top right corner of the order page.
3. Enter and save
   Type your PO number and save. It will appear on all subsequent prints of the invoice for this order.

Email receipts

A payment receipt is sent automatically to your registered email address after every successful purchase. It arrives immediately after payment is confirmed.

Receipt not received?

• Check your Spam or Promotions folder — receipts sometimes get filtered
• Verify your email address — check in My Account → Overview that the correct email is on file
• Add to contacts — add noreply@shookout.com to prevent future receipts from being filtered
• Find the order manually — even without the email, your order is always in My Account → Order History

Corporate and VAT purchases

If you are purchasing on behalf of a company and need a VAT invoice or specific billing details:

• PO number — add it directly on the order page as described above
• VAT amounts — where applicable, VAT is shown on the invoice automatically
• Custom billing details — if you need specific company name or VAT number on the invoice, contact support with your order number and billing details
• Bulk purchases — for multiple orders, contact support for consolidated invoice options

Frequently Asked Questions