6_4ee4f2.png)
Profile Setup
How to personalise your shookout.com profile — avatar, cover, bio, messaging settings, appearance, and profile theme
How to Open Profile Settings
All profile settings are inside My Account — the settings modal accessible from anywhere on shookout.com. Click your avatar in the top navigation bar to open it, then use the sidebar to navigate between sections.
The sidebar is organised into the following sections:
- Overview — display name, email, password
- Profile — avatar, cover photo, profile theme, about me, social links, custom status
- Messaging — inbox, auto-reply, quick replies
- Password & 2FA — password change, two-factor authentication
- Devices — active sessions and trusted devices
- Connected Apps — third-party app integrations
- Privacy — visibility settings
- My Data — data export and account history
- Notifications — email and on-site notification preferences
- Appearance — light / dark / auto theme
- Language — interface language
- Shookout Pro — subscription and premium features
- Payment Methods — saved cards and billing info
- Order History — past purchases
- Gift Inventory — received gift cards
Tip: You can also open a specific section directly — for example the Open Profile Settings button at the bottom of this page takes you straight to the Profile panel.
Overview — Basic Information
Open My Account → Overview to manage your core account details.
Display Name
Your display name is the name other users see next to your avatar throughout the platform — in comments, product cards, and your profile page.
- Can contain spaces and special characters
- Does not need to be unique — two users can have the same display name
- Can be changed at any time via My Account → Overview → Display Name → Change
Email Address
Your primary email is used for login, password recovery, and notifications.
- Must be unique — one email per account
- Changing your email requires confirmation from the new address
- Your email is never shown publicly on your profile
- To change: My Account → Overview → Email Address → Change
ℹ️ A confirmation link will be sent to the new address. See Account Settings for the full guide.
Password
To change your password go to My Account → Overview → Password → Change. For two-factor authentication, see My Account → Password & 2FA.
Profile — Avatar, Cover & About Me
Open My Account → Profile to manage everything visible on your public profile page.
Avatar
Your avatar appears next to your name everywhere on the platform — comments, product cards, chat, and your profile page.
Size
Minimum 200×200 px, recommended 800×800 px for best quality on all screens.
Formats
JPG, PNG, WebP — maximum 1 MB. GIF avatars are not supported.
Shape
Always displayed as a circle — centre your subject in the crop editor.
Default
If no avatar is uploaded, a coloured circle with your first initial is shown.
Cover Photo
The cover photo is the large banner at the top of your profile page. It is the first thing visitors see when they open your profile.
- Recommended size: 1920×480 px
- Formats: JPG, PNG, WebP — up to 3 MB
- Use it to showcase your work, display your logo, or set a visual tone for your store
- To remove: open My Account → Profile → Cover Photo → Remove
Keep your cover clean and readable. Busy or overly detailed images tend to reduce the visual impact of your profile — a single strong image or gradient works best.
Profile Theme Shookout Pro
Profile Theme is a Shookout Pro feature. It lets you upload a background image that appears below your cover photo — adding a second visual layer that carries across all tabs of your profile.
- Creates a consistent visual identity throughout your store page
- Managed in My Account → Profile → Profile Theme (visible only with an active Shookout Pro subscription)
- Can be updated or removed at any time
About Me
Your About Me section appears on the About tab of your public profile. It is the main place to introduce yourself, describe your work, and build trust with potential buyers.
- Full rich-text editor — supports text formatting, images, and embedded media
- You can attach images by drag-and-drop or file picker (up to 48 MB per file)
- Publicly visible on seller profiles — buyers read this before making a purchase
- Edit via My Account → Profile → About Me → Edit
Tip: A well-written About Me significantly improves buyer trust. Include your experience, specialisations, what types of products you make, and what kind of support you offer.
Social Links
Add links to your personal website, portfolio, or other platforms — displayed on your profile page so buyers can learn more about you outside of shookout. Managed in My Account → Profile → Social Links.
Messaging Settings
Open My Account → Messaging to configure how you communicate with other users.
Direct Messages
- Inbox — opens your private messages at /messenger
- Compose Message — start a new direct message conversation
Auto-Reply Shookout Pro
Auto-Reply is a Shookout Pro feature. When enabled, anyone who messages you privately receives an automatic reply instantly — useful for confirming receipt, sharing basic information, or setting response time expectations.
- Write your own message — fully customisable
- Configure via My Account → Messaging → Auto-Reply → Configure
- Enable or disable at any time
- Does not reply to your own sent messages
Quick Replies Shookout Pro
Quick Replies is a Shookout Pro feature. Create a personal library of ready-made message templates and insert them with one click when replying to messages or support tickets.
- Works in direct messages and support ticket replies
- Manage your templates at My Account → Messaging → Quick Replies → Manage
- Insert any saved template instantly from the editor toolbar
- Saves time and keeps your communication consistent
Use Quick Replies for common answers — installation help, response time, review requests. Sellers with templated responses handle support 40% faster on average.
Appearance
Open My Account → Appearance to change how the platform looks for you.
Theme
- Light — classic white background
- Dark — easier on the eyes in low-light environments
- Auto — follows your device's light/dark mode setting
Your theme preference is saved to your account and applies on any device where you are logged in.
Language
Open My Account → Language to change the platform language. The entire interface, email notifications, and date formats adapt automatically.
Custom Status Shookout Pro
Custom Status is a Shookout Pro feature. When active, an Away badge with your return date appears on your profile — letting other users and buyers know you are temporarily unavailable and when to expect a response.
Setting Custom Status
- Open My Account → Profile and scroll to the Custom Status section
- Select a return date — must be in the future
- Optionally write a short message — for example "On holiday, back Monday"
- Click Set Away — the badge appears on your profile immediately
Removing Custom Status
- Open My Account → Profile → Custom Status
- Click Remove — the badge disappears instantly
- Custom Status is also removed automatically when your return date passes — no manual action needed
Return Date
Your exact return date is shown on your profile so visitors know when you will be back.
Auto-Removal
The badge is cleared automatically after your return date — nothing to do on your end.
Custom Message
An optional note visible to everyone who visits your profile while you are away.
For Sellers
Custom Status can also be managed from Store Manager → Custom Status — same settings, just accessible from your seller panel instead.
ℹ️ Custom Status does not hide your profile, pause your store, or prevent purchases. It simply informs visitors that your response may be delayed.
Seller Verification
Seller verification confirms your identity and unlocks key features — payout withdrawals, Flash Sales, instant product publishing, and a verified badge on your profile and listings.
How to get verified
Full guide: Seller Verification.
Frequently Asked Questions
Your display name can be changed at any time with no restrictions. Go to My Account → Overview to update it.
No — each account requires a unique email address. One email can only be linked to one account at a time.
A default avatar is shown — a coloured circle with the first letter of your display name. You can upload a new image at any time.
Three profile features are Shookout Pro only: Profile Theme (background image below cover), Auto-Reply (automatic replies to messages), and Quick Replies (message templates). Away Status is also Pro-only. All other settings — avatar, cover, About Me, display name, appearance, language — are free. See the Shookout Pro page for details.
Go to My Account → Appearance and select Dark, Light, or Auto (follows your device setting). The change applies immediately.
Contact support via the Help Desk and provide identity verification. The support team can update your email after confirming your identity.
Ready to set up your profile?
Open My Account and go through each section to build a complete, professional profile on shookout.com.
Open Profile Settings