Before deleting
This is an irreversible action: Account Deletion is a serious action. After the process is completed, data cannot be recoveredered re impossible. Please, carefully this article before with solutions.
Each month about 2% of sellers delete their accounts. In 70% of cases they regret it within 3-6 months, but return already nothing you cannot. Well, we'll figure out, that exactly will happen.
that happens when deletion
Immediate consequences (Day 1)
You can no longer log into the system. All your products are immediately hidden from search and catalog. The profile becomes unavailable.
All money on the balance is held for 30 days. This protects buyers — in case anyone will request refund, funds will be available.
All buyers of your products receive an email that the seller deleted their account. They are offered to download files how you can sooner (they will be available 90 days).
You can no longer reply to buyer messages. All active conversations are closed. Support shookout.com takes on yourself processing refunds.
in 30 days
If no mass refunds or complaints were made during 30 days, funds become available for withdrawall. You will receive email with instructions. Money needed withdraw in the period of 90 days, otherwise they will become unavailable.
The system begins gradual deletion of your personal data according to the data retention policye etcrequirements GDPR.
in 90 days
All your products are deleted from servers. Buyers can no longer download files. Download linksload rebecome work.
Most of your data is permanently deleted. Only minimal data for financial compliance remainsfinancial reporting and compliance laws (stored 7 years).
Alternatives to deletion
In 80% of cases, account deletion is not the best solution. Consider these alternatives:
⏸️
Deactivation
Hide profile and products without deletion. all data preserved. you can activate back in any moment one button.
We recommend
Vacation mode
Temporarily pause sales for 2-12 weeks. Products are visible but cannot be purchased. Ideal for a breakak.
Popular
️
Hiding products
Hide individual products or all at once. Account is active but nothing is for sale. Data saved.
Flexible
Disable notifications
If the problem is email overload — simply disable notifications. Check the account when convenientt.
Simply
Tip: Try deactivation for a month. If after a month you definitely want to leave — then delete. this will give time think without loss data.
Preparing for deletion
If you have firmly decided to delete your account, take these steps BEFORE deletion:
1
Withdraw all funds: Transfer money on bank account. After deletion will be 30-day hold.
2
Download data: Export all data (Settings → Privacy → Data export). This will take 24-48 hours.
3
Save product files: Download all source files you uploaded. After deletion they will be lost forever.
4
Complete disputes: Close all open refunds, disputes, and conversations with buyers. Unresolved disputes may block funds.
5
Notify buyers: If you have a subscriber base — write to them that leaving. Yes alternative contacts.
6
Disable subscriptions: Cancel all active subscriptions and paid features. Otherwise charges will continue for another monthonth.
7
Save statistics: Take screenshots of the dashboard, sales charts, reviews — for portfolio.
8
Delete autofill payment data: For security, remove linked cards and bank accounts before deletion account.
️process deletion
1
Open settings
Log into your account → Click on avatar → "Settings" → "Account" → Scroll down to sectionion "Dangerous zone"
2
Click "Delete account"
Red button at the bottom of the page. You will see a warning about consequences. Read carefully.
3
Specify reason
Select the deletion reason from the list or write your own. This helps us improve the platformm.
4
Confirm action
Enter your password to confirm. Check the box "I understand this action is irreversible".
5
Email confirmation
We will send an email to your address with a final confirmation link. Link is valid for 24 hours.
⏱️ Within 5 minutes
6
Final confirmation
Follow the link in the email. Click "Confirm deletion". After that the process starts and you will not be able to will be cancel.
⏱️ Timeframe: 24 hours to reconsider
7
Account deactivated
You will receive an email about deactivation. A 30-day grace period begins. You can write too support for cancellation deletion.
⏱️ Instantly
8
Grace period — 30 days
Account is inactive, but data is still stored. Last chance to reconsider. Write to supportpportrt — we resset everything.
⏱️ 30 days
9
Irreversible deletion
In 30 days all data is deleted forever. Recovery is not possible. You will receive a final notification on email.
⏱️ Day 30
Can I restore account?
Depends from that, how many time passed:
| Period |
Possibility recovery |
that resbecomes |
| 0-24 hours |
Simply do not confirm the email |
Everything — nothing has changed |
| 1-30 days |
Yes, write to to support |
100% — everything is restored |
| 30-90 days |
possible, but difficult |
Partially — products and data can be lost |
| 90+ days |
impossible |
Nothing — all data deleted |
Important: if you beforethought — act quickly! The sooner earlier contact with support, the more more chance everything restore. after 30 days some data already can be deleted.
that happens with data
Your name, email, phone, address, documents — everything is deleted in the period of 30 days according to GDPR. Exception: minimum data for tax reporting (stored 7 years).
all products, description, files, preview deleted in 90 days. up to this, buyers can still download already purchased products.
Transactions, sales, tax documents stored 7 years by requirements of the law. this anonymized data without your name.
Reviews on your products remain, but your name is replaced with "Deleted User". Thithe protection of buyers — they see history product.
All correspondence with buyers is deleted in 30 days. Exception: messages in active disputesisputes (stored 2 years).
all charts, reports, metrics performance deleted in the period of 30 days. Save screenshots, if needed for portfolio.
that happens with money
Scenario 1: Clean history
if you good reputation, no active disputes and complaints:
Day 1: Freeze
All funds on balance are frozen for verification and possible refunds.
Days 1-30: Verification
The system monitors refund requests. If there are none — everything is fine.
Day 30: Unfreeze
Funds will be unblocked. You receive email with instructions by withdrawal.
Days 30-90: Window withdrawal
You have 60 days to withdraw money. Use those same payment data, that were in in the account.
day 90+: Unavailable
if not withdrew — money become unavailable. Restore their will be extremenot difficult (needed legal request).
Scenario 2: is problems
if is active disputes, many refunds or complaints:
Withholding funds:
- Funds are withheld up to resolution of all disputes (up to 180 days)
- Money by disputed orders can be returned buyers
- Remainder will be accessible after closing all cases
- In case of fraud — funds are fully confiscated
Frequently asked questions
Can I delete account, if is active sales?
Technically yes, but it's a bad idea. Buyers will be left without support. Better: 1) Close all disputes, 2) Wait for all orders to complete (usually 30 days), 3) Only then delete the account.
What if I reconsider on day 29?
Urgently write to to support! Use form contact form or email contact@shookout.com. Specify reason recovery. Processing will take 1-3 days. Everything resbecomes fully — profile, products, data.
Can I create a new account after deletion?
Yes, after deletion you can sign up again. But this will be fully new account — without history sales, rating, reviews. The reputation with zero. Therefore think twotimes before deletion.
Will buyers be able to download my products after deletion?
Yes, in the period of 90 days. this our guarantee buyers. they paid for product and have right its download. in 90 days files deleted and links rebecome work.
Can I transfer account to someone before deletion?
No, accounts are non-transferable. This is a violation. If you want to sell your business — contact with support for special process before with verification both parties and legal checkout.
Will my reviews be deleted on products other sellers?
No, your reviews as a buyer remain. They are anonymized (name replaced with "Deleted User"tofilld User"), but text and rating preserved. this helps other buyers with solutions.
that happens with my followers?
all subscribers receive notification about that you deleted account. they automatically unsubscribe. Restore base follower after deletion impossible.
Can I speed up the deletion process?
No, the 30-day grace period is mandatory per our policy. It protects against impulsive solutions. Multiple sellers beforethought in the period of these 30 days and were glad, that data was saved.
Why needed so confirmations?
Account Deletion — an irreversible action. Multi-step confirmation protects you from accidental deletion, hacking, and impulsive decisions. This is standard practice on all serious platforms.
that do, if not can withdraw money?
Contact support immediately. Possible reasons: expired period (90 days), payment details changed, active disputes. Support will help resolve the issue, but act quickly!