Account Verification

1Why you need verification

Account Verification on shookout — this is a voluntary process to verify your identity or company. Verified accounts receive a badge next to their name and many benefits.

Benefits of a verified account

2TypeVerification types

On shookout, two types of verification are available depending on your activity:

Personal verification (Physical Person)

Suitable for:

• Individuals
• Freelancers
• Individual sellers
• Buyers with large transactions

Required documents:

• National passport
• International passport
• Driver's license
• National ID card (ID card)

Business verification (Legal Entity)

Suitable for:

• Legal entities
• Individual entrepreneurs
• Agencies and studios
• Large sellers

Required documents:

• Registration certificate company
• Tax identification number
• Company charter
• Representative's passport company
• Document confirming representative authority

3Requirements to documents

General requirements

All documents must meet the following criteria:

• Validity: document must be valid
• Readability: text and photo must be clear
• Completeness: all data on the document must be visible
• Originality: only originals are accepted (not copies)

Requirements Photo requirements

Selfie with document

To confirm the document belongs to you, upload a selfie:

• Your face and document must be clearly visible
• Hold the document next to your face
• All data on the document must be readable
• Photo must be taken in real time (not old)
• Neutral facial expression
• Good lighting without shadows

4Verification process: Step by step

Step 1: Start verification

1. Log into your account on Viva
2. Go to Settings → Verification
3. Or click the "Confirm account" banner in your profile
4. Click "Get started Verification"

Step 2: Choose verification type

Select the appropriate type:

• Individual — for private individuals and freelancers
• Legal entity — for companies and sole proprietors

Step 3: Fill in the questionnaire

Specify the following information:

• Full name — as in the document
• Date of birth
• Citizenship
• Country of residence
• Registration address
• Number phone (for SMS confirmation)

For legal entities additionally:

• Company name — full and abbreviated
• Tax identifier
• Registration number
• Legal address
• Representative's position

Step 4: Download documents

Upload required documents:

1. Main document — upload both sides
2. Selfie with document — follow the on-screen instructions
3. Documents company (for business verification)

Step 5: Confirmation phone

1. Enter your mobile phone number
2. Receive SMS with confirmation code
3. Enter the code within 5 minutes

Step 6: Submit for review

1. Check all entered data
2. Make sure documents are uploaded correctly
3. Check the box to agree with privacy policy
4. Click "Send for review"

Step 7: Waiting for result

Document review takes:

• 1-3 business days — standard time
• Up to 24 hours — in most cases
• Up to 7 days — if clarifications are required

You will receive a notification by email and in your account about the verification status.

5StatusVerification types

If verification is declined

Possible reasons for rejection:

• Poor photo quality
• Document is unreadable
• Data in the form does not match the document
• Document has expired
• Selfie does not meet requirements
• Signs of document editing

What to do:

1. Check the rejection reason in your account
2. Fix the noted issues
3. Upload new documents
4. Resubmit for review

6Data security

How we protect your documents

• Data encryption: personal and business information is protected by modern encryption methods during transmission and storagession and storagession and storage using modern encryptionansmission and storage using industry-standard encryptionsubmission and storage.
• Access control: only authorized employees have access to data within approved procedures security.
• Infrastructure protection: measures are used to prevent unauthorized access and information leakage.
• Legal compliance: data processing and storage is carried out in accordance with applicable requirements of lawawpplicable lawlegislation (including GDPR) and our Privacy Policy.
• Retention periods: verification documents and data are retained for up to 7 years to comply with legal requirementsementsementsements and for complianceequirements and for compliance and dispute resolutionequirementslegislation on financial control (AML/KYC) and security platform, after what deleted or anonare minimized.
• Seller data processing: for sellers undergoing business verification, shookout processes data exclusively for legal platform operation purposesl platform operationsl platform operationl platform operation purposes legal platform operation purposes how processor (data processor) from name seller, ensuring their secure transfer and storage.

Your rights

According to our privacy policy, you have the right to:

• Request a copy of your data
• Request deletion of documents
• Revoke verification at any time
• Get information about how your data is used

7Re-verification

Documents may be periodically requested again (usually every two years) to confirm that identity information is currenty is currententity informationentity information is still currentat identity information remains currentof identity and compliance with requirements security.

When re-verification is needed

• Document expired (passport, ID)
• Personal data changed (name change)
• Suspicious activity on the account
• Request from the security team
• Every 2 years to maintain status

How to re-verify

1. You will receive a notification about the need for updates
2. Go to Settings → Verification
3. Click "Update Verification"
4. Upload current documents
5. Wait for confirmation (usually faster than first verification)

8Frequently asked questions

Is verification paid?

No, the verification process is completely free. shookout does not charge a commission for verification verification for the verification process for verificationconfirmation identity.

Can I verify multiple accounts?

One verified profile per person. Multiple profiles may require additional verification of identityidentityidentityadditional verification and confirmation goals.

How long is verification valid?

Verification is valid for 2 years from confirmation. After that an update will be requireddocuments.

Can I revoke verification?

Yes, at any time in settings. The badge will disappear and limits will return to standard levelslevelslevelsevels. All data is preserveddard levels. All your data remains intactdard. All privileges will be disabled.

Is verification required for purchases?

No, you can buy without verification. It is only required for sellers with sales exceeding $1,000 $1,000 over $1,000e. Use "Forgot password?" to reset above certain threshold.

Why does verification take so long?

Every document is manually reviewed by security staff to prevent fraud and forgeries. This typically takes 1-3 business days usually takes 1-3 days typically typically takes 1-3 business daystakes 1-3 days.

What to do if my document was declined by error?

Contact support via chat and provide details. The security team will conduct a manual review.