First Purchase

1Preparing for purchase

What you need before your first purchase

• Registered account — create account, if not done yet
• Verified email — check email and activate account
• Payment method — card, PayPal, cryptocurrency or balance
• Understanding licenses — know the product terms of use

Display currency selection

shookout works in US dollars ($), but you can change the display currency:

1. Go to Settings → Localization
2. Select currency (USD, EUR, RUB, UAH etc.)
3. Prices are automatically converted at the current exchange rate

2Search and product selection

Search methods

Filters and sorting

Use filters for precise search:

• Price: set range from/to
• Rating: only products with high ratings (4+ stars)
• Date: new arrivals for the week, month, year
• Category: select one or multiple
• Tags: #free, #premium, #discount

Sort results:

• By popularity (recommended for beginners)
• By price (from cheap to expensive or vice versa)
• By date added (new items first)
• By rating (best products)
• By number of sales (bestsellers)

What to look at on the product page

before purchase carefully study:

• Screenshots and demo — how looks product
• Description — that included in package, capabilities
• ⭐ Rating and reviews — experience other of buyers
• Informationn about seller — rating, number sales
• Last updated date — product relevance
• What is included — list files
• Requirements — compatible, dependencies
• License — terms of use

3Add to cart

Two purchase methods

method 1: Instant purchase

1. On the product page, click "Buy now"
2. you immediately go to to checkout
3. Quickly, if buying one product

method 2: in cart

1. Click "Add to cart"
2. Continue selecting other products
3. When finished, go to the cart
4. Check out all products in one order

Cart management

In the cart you can:

• View all added products
• Delete unnecessary items
• Apply promo code or coupon for a discount
• View total cost
• Select method payment

4Payment Options

viva supports several international methods payment:

Bank cards

The most popular method payment:

1. Select "Payment card"
2. Enter card number (16 digits)
3. Specify expiration date (MM/YY)
4. Enter CVV/CVC code (3 digits on the back)
5. Confirm payment

Security:

• all transactions protected SSL encryption
• Support 3D Secure (confirmation in SMS)
• viva not stores data your card
• Compliance standard PCI DSS

PayPal

1. Select "PayPal" when placing order
2. You will be redirected to the PayPal website
3. Log into your account PayPal
4. Confirm payment
5. Return on shookout — purchase completed

Cryptocurrency

1. Select "Cryptocurrency" and the coin type
2. Get unique address wallet
3. Send the exact amount on this address
4. Wait for confirmation network (1-6 blocks)
5. after confirmation product becomes accessible

Balance viva

Top up your balance in advance and use for purchases:

1. Go to Settings → Balance
2. Click "Top up balance"
3. Select method top up
4. Specify amount
5. after top up use balance for purchases

Benefits:

• Instant purchases without input data card
• you can receive refunds on balance
• Convenient for regular purchases

5Checkout

Step 1: Verification cart

Make sure, that all products on location:

• Check names products
• Clarify prices
• Look at total amount
• Apply promo code if you have one

Step 2: Choice method payment

Select convenient method from available and fill in data.

Step 3: Confirmation purchases

Check final information:

• Product list
• Total cost in dollars
• Payment method
• Email for receipt (your email from profile)

Check the box to agree with terms use and click "Pay".

Step 4: Processing payment

Depending on the payment method:

• Card: enter data → 3D Secure SMS → confirmation
• PayPal: transition on site → login → confirmation
• Crypto: sending to address → waiting for block confirmations
• Balance: instant charge

6Receiving product

Instant access

After successful payment:

1. You will see the page "Thank you for your purchase!"
2. Product automatically will appear in the section "My Purchases"
3. On email will come receipt and links on download

Where to find purchased products

is several methods:

Method 1: Account dashboard

1. Click on the avatar in the top right corner
2. Select "My Purchases"
3. You will see all purchased products

Method 2: Email

1. Open the email from viva
2. Click on link "Download files"
3. You will be taken to the downloads page

Method 3: Direct link

Save link from the "Thank you for purchase" for quick access.

Downloading files

On the page product in "My Purchases":

1. Click "Download"
2. Select needed file (if their several)
3. File will be downloaded to your device
4. Extract archive, if needed

What is included in the purchase

after payment you receive:

• Product files — source files, archives, installers
• Documentation — installation and usage instructions
• License key — if required
• Updates — free updates on 1 year (or permanently)
• Support — ability to contact the author

7After purchases

Product inspection

immediately after downloads:

1. Make sure, that files downloaded completely
2. Check archive contents
3. Read documentation
4. Test the product

Receiving help

If you have questions:

• Documentation — first read the instructions
• FAQ product — frequently asked questions on the page
• Contact with by the seller — "Contact" button in the author's profile
• Support viva — if there is a problem with the platform

Leave a review

Help other buyers:

1. Go to "My Purchases"
2. Find the product and click "Leave a review"
3. Give a rating from 1 to 5 stars
4. Write what you liked and what could be improved
5. Publish the review

8Refunds and disputes

Guarantee refund funds

On shookout valid protection buyer:

• 7 days from the moment of purchases — you can request refund
• Reasons: product not matches description, not works, files damaged
• 100% refund — when againpermanent claims

how open dispute

1. Go to "My Purchases"
2. Find the product
3. Click "Open dispute"
4. Select reason
5. Describe the problem and attach evidence
6. Send request

Seller will receive notification and must answer in the period of 48 hours. if problem is not resolved, arbitration shookout will intervene and with solution.

More: Refunds

9Tips for your first purchase

how avoid errors

• Read description fully — do not buy without understanding it
• See reviews — especially negative ones, to know the pitfalls
• Check seller — rating, date registration, other products
• Use demo — if available, test before purchase
• Ask questions — do not hesitate to ask the seller
• Compare prices — look at taxes from other authors
• Check license — make sure, that it suitable for your goals

Popular errors beginners

• Not read requirements — product may not be compatible with your software
• Ignoring reviews — other already have already encountered problems
• Buying from new sellers — start with proven authors
• Not checking the product right away — term for refund limited
• Using someone else's card — this can leads to blocking

10Frequently asked questions

Can I buy without registration?

No, registration is required. It protects your rights and provides access to purchase historys, updates and support.

In which currency happens payment?

all transactions on shookout go through in dollars USA ($). your bank or payment system automatically converts amount in your currency.

How many times can I download the product?

Unlimited number times. Access to files not has term actions.

What to do if the download link does not work?

Try a different browser or device. if not worked, write to to support — we will send files directly.

Can I transfer product another person?

No, license linked to your account. Transfer third parties violates terms use.

Will I receive a receipt for accounting?

Yes, after payment you get electronic receipt on email. for legal parties can issue account with VAT.

Is it safe to pay card?

Yes, absolutely. we use SSL encryption and comply standard PCI DSS. Data card not stored on our servers.

that if product not suitable?

You have 7 days on refund, if product not matches description or not works. Open dispute in "My Purchases".

Can I pay in installments?

While no, but we working above this feature. Follow for no restrictions on platform!

Will I receive product updates?

Yes, updates free minimum on 1 year. Many sellers provide updates permanently.